Performance Engineering involves an analysis of performance goals (the desired performance) and of performance practices (current performance) to determine if a gap exists. If a gap does exist, ILT will identify the best method for cost-effective, efficient resolution to minimize or eliminate the gap.

The analysis involves numerous approaches including:

• interviews with key personnel and stakeholders,
• document review,
• surveys,
• observation, and
• evaluation of equipment, tools and environment

Prior to selecting a resolution, it is essential to identify the root cause of performance problems. Otherwise, what you believe to be a solution will only be a band-aid or it may have no effect on the performance issue at all.

Resolution can take many forms including:

• human resource recommendations:
• incentives
• organizational re-structuring
• periodic performance review measurements
• modification of job strategies
• modification of pay scales
  
• development of policies protocols, standing operating procedures, job aids, etc.
  
• training solutions:
• development of new training programs
• modification of existing programs
• transforming current training into computer-based training or web-based training
• development of job aids (check lists, performance sheets, skills sheets)